Returns and Refunds

Due to the nature of the product, quantities involved, and their proximity to direct or indirect food contact, A1 Package Co. and distributors of their product do not accept returns of their products.

All-Inclusive packages that include artwork, plates, shipping, etc., that have to be prepaid before work commences are eligible for partial refund for work or product that has not been produced. A1 goodwill provides store credit for whole or part of the non-refundable portion.

We ask that you review your purchase before you make it to ensure that you are receiving the product that you want. If you have a question, please feel free to contact one of our knowledgeable staff by dropping us an email at clientcare@a1pkg.com.

Errors on our behalf will be corrected at our expense, limited to replacement and shipping costs of the item/s. If there is a discrepancy with your order you must notify us within 24 hours of receiving your shipment, to have the issue rectified. 

All orders should be inspected upon their arrival for any damage or shortages. In all cases, the purchaser assumes all risk of loss or damage to the products in transit and will be responsible for the filing of any/ all claims with the carrier. If your package arrives damaged, it is up to you, the customer, to follow the instructions from the shipper to their conclusion. 

All Product Sales Are Final, no refunds will be issued for products incorrectly ordered or specified, however, exceptions can be made at our discretion.